Timma has recently launched a new feature called no-show protection and a few other features that will help prevent fake bookings or no-show situations, where a customer does not show up for their appointment.
All of these features require that Timma Pay identification process has been completed and pre-payments have been turned on. If you haven’t yet created your Adyen account or completed the identification process, you can start the process by going to More > Timma Pay > Start setup. You can read more from here.
Setting up the no-show protection
Once you have created an Adyen account, first you must activate the prepayments. Go to Company > Information >Timma Pay.
After this, you can set the no-show protection on from "No-show prevention". If the no-show protection is activated and the customer's last booking is marked as "Didn’t show up", the customer will need to pay for the next booking online at the time of booking, in both Marketplace and online booking.
We will automatically update your Privacy Policy to transparently inform your customers that they may be required to make an advance payment. You can find your Privacy Policy under Company > Legal.
Prepayment for new customers
With this new feature, it is possible to activate prepayment for all new customers on the Marketplace. This feature is not available for online booking, where advance payments can only be required from all customers.
Setting up prepayment for a specific customer
The third option allows you to activate the prepayment for a specific customer (on the Marketplace or the online booking) by marking it on their customer card.
Go to the Customers page and find the customer. Open the customer card and click the Edit button.
At the bottom of the settings, you will find an option “Must pay in advance”.
When this setting is activated, the customer must pay in advance when booking through the Marketplace or online booking.
We will automatically update your Privacy Policy to transparently inform your customers that they may be required to make an advance payment. You can find your Privacy Policy under Company > Legal.
Note! All features require that Timma Pay process has been completed and prepayments have been activated.