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Marketplace commission explained
Marketplace commission explained

What is Marketplace commission and how does it work?

Written by Milja
Updated over a week ago

Timma’s Marketplace is the easiest way for you to market your salon. It helps you to gain more visibility for your business and to connect you with clients looking to book hair, beauty, and wellness services in your area.

For us to be able to market your salon on our marketplace and elsewhere, we’ve created a fair commission model for marketplace bookings.

Our fair commission model

We never charge a Marketplace commission when

🚫 The customer is registered in your salon’s customer register

🚫 A new customer books a time to your salon through the link on your social media or customer finds your Marketplace profile via Google or other search engines

🚫 The customer directly searches your salon name using the marketplace search bar

The only time we charge a commission is when

✅ We bring you a new customer, who finds your salon from Timma's Marketplace

With Timma, the only time you pay commission is when we bring a new client to your salon for the first time from the marketplace. For these brand new clients, we charge a 15% commission fee. That is all, no hidden fees.

🚨 If you need to make changes to an existing marketplace booking, edit the booking at checkout, instead of deleting it.

🚨 If the customer does not show up or the booking is cancelled by the customer or the salon themselves you need to delete the booking from the calendar so no commission is invoiced. When you delete the booking the system will ask a reason for the removal.

Read more from the article What to do if a customer does not show up.

Invoicing of the Marketplace commission

The commission billing interval is once a month and invoicing works the same way as other Timma Pro invoices.

By default the payer of the commission is the same as the payer of Timma Pro invoice. The administrator of the Timma Pro account can choose a different payer for the commission by changing the settings on the Marketplace user page.

How to change the commission payer

Go to More > Marketplace > User settings > Commission

Unlock the selection by clicking the lock icon, scroll users and select the payer for the commission. Remember to save changes.

You can decide at any time if you want your salon to be visible on the marketplace or only use your own web reservation. Read more here.

Every day, thousands of people are looking to book a time on Timma’s marketplace. Our goal is to bring more clients to the Marketplace and help your business grow!✨

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