Have I paid my invoice?
See the status column on Timma invoices -page, if the status says paid the invoice is paid. Note there may be a delay of a few days before the payment shows as paid in Timma.
Where is the account number for payment?
Account number can be found on the lower left corner of the invoice. Reference number can be found on the lower right corner.
I can’t find my invoice, what to do?
You can download it on the Timma invoices -page
Check your spam folder in email
Check the email address for billing is correct (Company / Profile -page)
Use the send button on Timma invoices -page to send the invoice again
If you still can't receive the invoice please contact our Customer Happiness team! 💌
Can I get more time to pay the invoice?
Yes, please contact our Customer Happiness team! 💌
What if I have paid my invoice multiple times?
Extra payments will automatically be deducted from the upcoming invoices so you don't have to do anything. You can of course contact our Customer Happiness team if you want us to make a refund.
Where can I change my billing address?
Invoices are only sent via email. You can change the email with the following:
For salons: Company > Information > Billing e-mail
For users: Profile > Information > Billing e-mail
I have already paid my invoice, but it still says it’s unpaid
It may take a few days before the payment shows up on our account. You can send the receipt from the payment to our Customer Happiness team via email so we can open the account for you.
How can I change payment intervals for invoices?
Please contact our Customer Happiness team so we are happy to change it for you! 💌
We want everyone to receive their own invoice, can we do it ourselves?
Unfortunately no. Please contact our Customer Happiness team so we are happy to change it for you! 💌