How to check if the device is on?
The connection test didn’t help
How to reboot?
How do I charge the device?
Why doesn’t the battery last?
How can I make sure a payment went through?
End of day
How do I get help?
The terminal doesn’t work / I dropped the terminal and it doesn’t work
Why haven’t I received my money?
Why can’t I accept payments?
Why doesn’t the customer’s card work?
What should I do if a payment went to the wrong user?
What should I do if I want to return the terminal?
How to check if the device is on?
If the device isn’t plugged into the charger, press the power button (on the left side of the device) once. The screen should wake up. If the screen stays dark, plug the device in to charge for a moment and hold the power button for a few seconds.
If the device is charging, the screen should always be on. If the screen isn’t on, hold the power button for a few seconds.
Go to More > Timma Pay.
Timma Pro automatically shows the connection status when that page is opened.
If the terminal is connected, it looks like this:
If the terminal is not connected, it shows a red mark and an error message:
When you click the “Troubleshooting” button, the connection test is always run again automatically.
The connection test didn’t help
Press the “Troubleshooting” button again on the More > Timma Pay page.
Make sure your internet connection works and that the wireless network you’re using works normally on another device. Check the network connection from the terminal’s Settings menu. You can find the 4-digit code on the More > Timma Pay page.
How to reboot?
If there seems to be no connection, the terminal doesn’t respond to anything, or the screen is frozen on the same view, restarting helps in most cases.
Hold the power button for a few seconds and select “Restart”.
If the terminal doesn’t respond at all and you know it has battery left, hold the power button down for 45 seconds. The terminal should restart.
How do I charge the device?
Connect the USB-C cable to the device’s power port and to a mains power adapter. We recommend using the cables that come with the device, as they provide enough power for it. You can also use other cables, but we can’t promise they will charge the terminal as quickly. We don’t recommend charging via a computer’s USB port, as the battery may not charge sufficiently.
The LED on the left side of the device shows its status. The light is red while charging is in progress and green when the battery is full.
Why doesn’t the battery last?
The battery should last at least one working day, usually 1–2 days. The terminal’s battery is the same type as in smartphones. We recommend keeping the device plugged in at all times; it is completely safe.
The internet connection at your premises can also affect battery life. If the network the device uses is poor, the terminal has to keep searching for a connection, which increases battery consumption. It’s worth checking the state of your internet connection with your operator or service provider, and trying whether internet shared from another device improves battery life. If the connection is shared from another device, such as a phone, consumption may also be higher for the same reason.
How can I make sure a payment went through?
Go to More > Timma Pay and click More actions > Latest transaction. You will see the merchant receipt of the latest transaction.
Alternatively, open the “Payments” > “History” menu directly on the Timma Pay terminal. You’ll see the previous transactions in a list. The menu’s access code can be found on the Timma Pay page.
If you find the receipt in Timma Pro, the payment was made successfully.
If you see on the terminal that the payment went through, but no receipt was created in Timma, follow these instructions:
In Timma, open the More > Timma Pay page and turn off the terminal integration via the "More actions" button.
Open the booking in the Timma calendar and create a new payment. Select card payment as the payment method. This creates a receipt for the booking.
Contact Timma customer service so we can correct the matter in the reports. If such a transaction needs to be refunded, this can’t be done until the transaction has been corrected in the reports.
Go to More > Timma Pay and turn the terminal integration back on.
End of day
A separate end-of-day closing is not required. To count the cash register and track card payments, we recommend opening a daily report through Timma Pro. Reports can be found under Revenues > Accounting, and e.g. “Money flow report” is suitable for this purpose.
If you still want to print the day’s figures from the device, you can do so by opening the Timma Pay terminal’s “Payments” > “Totals” menu. Press the “Print” button to print the totals for the period. If you want to reset the period, press the “Reset” button. Always do this in this order! The Reset function cannot be undone.
How do I get help?
Contact Timma's customer service, and we’ll be happy to help. You can find the contact details in Timma Pro.
The terminal doesn’t work / I dropped the terminal, and it doesn’t work
If the terminal doesn’t work, first try the following:
Restart the device using the power button on the side of the device. Hold the button for a few seconds and select “Restart”.
If the device doesn’t start, plug it into the charger and try restarting again after 15 minutes. Do not charge the terminal via a computer.
Check the network connection of both the terminal and your own device.
Close the Timma app and restart it. If you use Timma on a computer, refresh the browser.
If Timma Pay still doesn’t work, unplug the terminal from the power cable, then remove the device’s battery and put it back in place.
If you have dropped or otherwise damaged the device, or it still doesn’t work, contact Timma customer service.
You can also find more instructions for when the terminal doesn’t work in this article.
Why haven’t I received my money?
Payouts are made once a week by default, unless you have chosen a different payout interval. You can check the payouts you’ve received in the Timma Pay payout report. If you want to change your payout interval, contact customer service.
Payout intervals are explained in more detail in the article about payouts.
Please note that public holidays and interbank transfers may delay payouts.
Why can’t I accept payments?
To accept payments, the following steps must be completed:
You must have a cash register under your own business ID in use.
ou have accepted the terms of service and submitted your identification details to the payment provider.
You have marked the terminal as received.
You have started the terminal, connected it to the network, and confirmed your location.
You have activated the terminal on the Timma Pay page.
You have verified the terminal’s connection on the Timma Pay page.
If your business uses more than one terminal, check the revenue recipient before proceeding. Otherwise the revenue may go to the wrong user.
If you have completed all of the above and still can’t accept payments, contact Timma customer service.
Why doesn’t the customer’s card work?
Timma Pay currently supports Visa (Debit/Credit) and MasterCard (Debit/Credit) cards.
If the customer enters the wrong PIN, the terminal will tell you. If the card has insufficient funds, the terminal will also tell you.
What should I do if a payment went to the wrong user?
If the customer is still present, issue a refund and take the payment again. If the customer is no longer present, create, for example, an internal invoice for the other user, or agree on transferring the payouts in some other way.
What should I do if I want to return the terminal?
If you no longer need the Timma Pay terminal, it must be returned to Timma as soon as possible. The notice of termination for the terminal must be sent to us by email. In your message, state your business name, business ID, and when you want to stop using the terminal. We would also be glad to hear the reason for the termination. The message must come from the email address of the main user (administrator) linked to the Timma account.
We will send more detailed return instructions by email. Please note that billing for the terminal will only stop once the terminal has been returned to us.