Payout schedules
With the Timma Pay, we support four different payout schedules and you may change it anytime by contacting our customer support. The different options are
Each payout will cost you price defined in the price list (currently 0.2e + VAT) and these are billed after each month based on the amount of payouts initiated. To get payouts, you must have used Timma Pay. There will be no payouts going out if your account's balance is zero. The model we are currently using is sales day + 2. This means that it takes Adyen two days to get the money from banks or card providers and then it's available in your Adyen account as pending balance. This will be then paid out based on your payout schedule. Additionally, to assist customers in tracking their payments, Timma Pay offers a comprehensive monthly payout report. This tool enables better visibility into transactions and payouts processed within a given month.
Please keep it in mind that the day the payout has been initiated is not the same day that you actually get the money as there are bank delays between banks. In some cases you might receive the money on the same day, but it can take 1-2 business days. Delays can sometimes also stem from technical issues or challenges with payment issuers. These problems are actively being addressed by Timma's technical team to minimize disruptions.
Please note that if there are are bank holidays or weekends, they will add delay to payouts since bank transfers are not being done during those days
Weekly
Weekly payouts are on by default. This means that the payout is sent each Monday and depending on bank delays, you should be getting the money on the Monday or Tuesday.
Example:
The payout initiated on the 14th contains the payments that have been done between 4th and 10th.
Twice a week
With twice a week payout, the payouts are initiated on each Tuesday and Friday.
Example:
The payout initiated on the 15th, contains payments from 10th to 12th. The payout initiated on the 18th contains payments made between 13rd and 16th.
Daily
With daily payouts, the payouts are initiated on each day there are pending balance on your account.
Example:
The payout initiated on the 16th contains payments done on the 14th.
Troubleshooting Missing or Delayed Payments
If you believe there’s an issue with your payout, ensure that your Timma Pay account is fully set up with accurate bank details. Check the payment processing status in the Timma Pay dashboard for updates. For additional assistance, contact Timma customer support directly.
